@) what is Salesforce?
– Salesforce is a famous American cloud-based software company that provides CRM services,
Salesforce has defined the ideal way how to connect with customers,
Salesforce is the world’s #1 customer relationship management (CRM) platform.
The company was founded on February 3, 1999, by Marc Benioff,
together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software as a service (SaaS) company,
and was launched publicly between September and November 1999.
Software as a service (or SaaS) is a way of delivering applications over the Internet—as service. Instead of installing and maintaining software,
you simply access it via the Internet, freeing yourself from complex software and hardware management.
@)What is the cloud?
– Cloud computing is the on-demand availability of computer system resources, especially data storage (cloud storage) and computing power,
without direct active management by the user.
@) What is CRM?
– CRM stands for “Customer Relationship Management” and refers to all strategies, techniques, tools, and technologies used by enterprises for developing,
retaining, and acquiring customers.
@) Career path in Salesforce
– *Salesforce Developers
*Salesforce Marketing Cloud Consultant
*Salesforce Sales Cloud Consultant
*Salesforce Business Analyst
*Salesforce Sales Manager
As per a recent report by IDC, Salesforce is expected to create 4.2 million jobs globally by 2024. In India alone, the company aims to create 548,400 direct jobs by 2024.
BFSI, Manufacturing, Consumer and Retail, EdTech, Hi-tech, and Professional Services are the industries where the demand is rapidly growing.
@) Prerequisite to learn Salesforce
* Problem-solving ability
* Learning spirit
* Programming knowledge
Video for Salesforce introduction: https://www.youtube.com/watch?v=C4AS9OiJRzY&t=216s
